Refund policy

Refund Policy

Your satisfaction is our top priority! Please review our refund policy below for details:

Non-Refundable Items

• Personalized or Customized Items: Due to the nature of these items, we are unable to offer refunds, returns, or exchanges for any personalized or custom-made products. Please double-check all details (e.g., names, dates, colors, and designs) before finalizing your order.

Refund Eligibility

For non-customized items, refunds are available under the following conditions:

• The item must be unused, in its original condition, and returned within 14 days of delivery.

• Proof of purchase is required.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery with:

• A description of the issue.

• Photos of the damaged/defective item and packaging.

We will work with you to resolve the issue, whether through a replacement or store credit.

How to Request a Refund

To initiate a refund for eligible items, please contact us at findingjoycraftco@gmail.com with your order number and reason for return. Once approved, we will provide instructions for returning the item.

Return Shipping

• Customers are responsible for return shipping costs unless the item is damaged or defective.

• Original shipping fees are non-refundable.

Questions?

If you have any questions about your order or our refund policy, don’t hesitate to reach out. We’re here to help